1. Who processes payments and refunds
Payments for Dira Plus are processed by Paddle.com, our Merchant of Record. Paddle reviews refund requests and issues approved refunds to the payment method you used.
2. Refund eligibility
You can request a refund of your first Dira Plus payment within 14 days of your initial subscription purchase.
This voluntary window applies only to that first payment. Monthly renewal payments do not start a new refund window; you can cancel at any time to stop future renewals (see section 4).
3. How to request a refund
Go to paddle.net, Paddle's buyer support site, find your order using the email address you paid with, and request a refund there. You can also contact us using the details below.
Refunds are not issued automatically; each request is reviewed after it is received.
4. Cancelling your subscription
You can cancel Dira Plus at any time from Settings → Plan → Manage billing. Cancelling stops future renewals, and you keep Dira Plus until the end of the period you have already paid for. Cancelling does not by itself refund a payment — request one as described above if you are eligible.
When your subscription ends, your account returns to the Free plan. Nothing you created is deleted.
5. Your legal rights
Nothing in this policy limits any refund or cancellation right you have under the law that applies to you, or under Paddle's buyer terms for your purchase.
6. Contact us
For questions about these policies, your account, your data or a refund, email support@thedira.com.
Dira is operated by Hussein Rajabu, an individual based in Texas, United States.